EscalaQ turns scattered spreadsheets, email threads and "who owns this?" into one auditable workflow — so nothing slips, and every closure stands up to review.
Severity, status, SLA health and ownership are encoded in colour and type — so you read the room before you read a single record.
Nine stages, one direction of travel. Every record carries its history, so nothing is lost between hand-offs or shifts.
An append-only record of who did what, when and why — so a closed escalation still makes sense at audit time.
Every open record sits in its current stage. Drag it forward as the work progresses — severity, health and ownership travel with it.
A role-aware overview of everything in your scope: KPIs, attention-required and the open queue.
A readiness score per record, so QA knows exactly what's left before sign-off.
Hand over open escalations cleanly at the end of every shift, with nothing assumed.
The lifecycle as columns. See the board fill up and move records stage to stage.
An append-only record of every change, decision and approval — exportable for review.
Throughput, ageing and SLA performance across sites — for the people who answer for them.
Control and traceability are the point — not an add-on. EscalaQ keeps every action accountable, scoped and recoverable.
A note on scope. EscalaQ is an operational prototype, not a validated GMP/QMS system, and makes no Part 11 / Annex 11 claim. We scope validation needs with you before production use.
Every change captured in order; nothing overwritten or deleted.
People act only within what their role and site permit.
Multi-tenant foundations for a network of sites.
Reference the eQMS records an escalation feeds.
Each level builds on the one before it — from a single line to a validated, enterprise-wide deployment. Indicative starting prices, per site per month.
Indicative pricing for this prototype build. Final scope, validation needs and pricing are agreed per deployment.
A 30-minute walkthrough, scoped to your sites, roles and lifecycle. See EscalaQ working on the kind of issues your team handles.
Prefer email? hello@escalaq.com